1. Introduction
Welcome to xHosts ("we," "our," "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and support.
By using our services, you agree to the practices outlined in this Privacy Policy.
2. Information We Collect
We may collect and process the following types of data:
a) Information You Provide to Us
- Account Information – Name, email address, phone number, billing address, and payment details when you register for our services.
- Support & Communication – Information you provide when contacting us for support or inquiries.
b) Information We Collect Automatically
- Usage Data – IP address, browser type, operating system, and access times when you visit our website.
- Cookies & Tracking Technologies – We use cookies to enhance user experience and analyze website traffic.
c) Third-Party Information
We may receive data from third-party providers, such as payment processors, fraud prevention services, and business partners.
3. How We Use Your Information
We use your personal data for the following purposes:
- Service Delivery – To provide, manage, and improve our web hosting services.
- Billing & Payments – To process transactions and manage billing.
- Security & Fraud Prevention – To prevent unauthorized access, fraud, and abuse.
- Customer Support – To respond to your inquiries and provide technical assistance.
- Marketing & Communication – To send you service updates, promotional content (with your consent), and newsletters.
- Legal Compliance – To comply with legal obligations and enforce our Terms of Service.
4. Legal Basis for Processing
We process personal data based on:
- Contractual necessity – To provide you with our services.
- Legal obligations – To comply with UK laws and regulations.
- Legitimate interests – To improve security, fraud prevention, and business performance.
- Consent – Where applicable, for marketing or non-essential cookies.
5. How We Share Your Information
We do not sell your data. However, we may share information with:
- Service Providers – Third-party vendors who assist in payment processing, hosting, and security.
- Legal Authorities – When required by law, such as to comply with legal obligations or enforce our rights.
- Business Transfers – In the event of a merger, acquisition, or business restructuring.
6. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law. Once data is no longer needed, we securely delete or anonymize it.
7. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data against loss, theft, and unauthorized access.
8. Your Rights Under UK GDPR
As a UK resident, you have the following rights:
- Right to Access – Request a copy of the personal data we hold about you.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data (subject to legal requirements).
- Right to Restrict Processing – Limit how we use your data.
- Right to Data Portability – Request data in a structured, machine-readable format.
- Right to Object – Opt out of direct marketing and certain data processing activities.
- Right to Withdraw Consent – Where consent is the legal basis for processing, you can withdraw it at any time.
To exercise your rights, contact us at [your contact email].
9. Cookies & Tracking Technologies
Our website uses cookies to enhance functionality and user experience. For details on how we use cookies and how you can manage them, please refer to our Cookie Policy.
10. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, so please review their policies separately.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes via email or website updates.
12. Contact Us
For any questions regarding this Privacy Policy or to exercise your data rights, contact here
